TERMS OF SERVICE

This website (yanen.com.sg) (Site) is a shopping website where you can browse, select and order beauty and wellness products (Goods) from YANEN Pte Ltd (Co.Reg.No.2016118620G) Beauty and professional hair products.(as defined in the Corporations Act 2001 (Singapore ) (Collectively YANEN, us or we).

These terms of service (Terms) apply to your:

aaccess and use of the Website (including your ordering of goods through the Website); and purchase of any goods or services from any operating physical store.

Please read these Terms before purchasing any Goods from us (whether in store or via the Site).

If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

The Terms also apply to the sale of any Goods via methods other than the Site, including sales by telephone, in person or other means, unless otherwise agreed in writing.

Disclaimer

The information contained on the Site is provided in good faith on an "as is" basis. We do not represent or warrant to the reliability, accuracy or completeness of the information contained on the Site. To the extent permitted by law, YANEN is not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Site.

Intellectual Property

You:

acknowledge that the copyright and other intellectual property rights subsisting in the Goods, the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the Material) are owned by or licensed to us;
must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public any Material without our prior written consent; and
must not frame or embed in another website any of the material appearing on the Site without our prior written consent.
You may:

store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and
print hard copies of the content and Materials for the sole purpose of viewing and purchasing Goods but not for any other use, including commercial use.
This Site, the Goods and any ancillary materials or documents owned or used by YANEN in connection with the sale of the Goods and promotion of its business contains registered trademarks which are protected by law and other branding, images, content which constitute the intellectual property of YANEN. You must not use any of the marks or trademarks appearing on the Site or our name or the names of our related bodies corporate or any of our intellectual property without our prior written consent.

Commercial Use

The sale of any Goods by YANEN is strictly for personal use and no Goods are permitted to be used by you for commercial gain of any nature. For the avoidance of doubt, you are not permitted to use any Good in any hire agreement with a third party.

You agree and acknowledge that, if you use a Good for a commercial purpose or to receive a monetary benefit, we may take legal action against you (including seeking injunctive relief from a court of competent jurisdiction).

Viruses

We do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

You are responsible for scanning any information for viruses.

You agree that we have no responsibility or Liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

If we are found to be liable this will be limited to the cost of supplying the information again.

Compliance with these Terms

You agree to bound by, and comply with, these Terms by:

using the Site;
completing your registration through the Site; and/or
obtaining or ordering Goods from us by using the Site or by any other method of sale (including via in-person sales at any stores).
Changes to these Terms

If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the Terms that applied at the time you placed your order. We cannot vary the Terms which apply to a given order after that order is accepted by us.

Subject to the above, we may change these Terms at any time, and such modifications will be effective on and from the time they are posted. By continuing to use the Site after these have been modified, or by purchasing any Goods in store after the relevant change, you agree to be bound by the changes to these Terms.

Registration

You may (but are not obliged to) complete the customer registration process through the Site before placing an order for Goods through the Site. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site.

Placing an Order for Goods

You may order Goods by selecting and submitting your order through the Site in accordance with these Terms.

Any order placed through this Site for Goods is an offer by you to purchase the particular Good for the price notified (including the delivery and other charges and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

You agree to provide us with current, complete and accurate details when asked to do so by the Site.

Acceptance or Rejection of an Order

We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Good is not available, if there is an error in the price or the product description posted on the Site or in your order.

Each order placed for Goods through the Site or any other means that we accept results in a separate binding agreement between you and us for the supply of those Goods. For each order accepted by us, we will supply the Goods in that order to you in accordance with these Terms.

If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

Cancelling an Order (by Us)

Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any Liability to you for that cancellation if:

the requested Goods in that order are not available; or
there is an error in the price or the product description posted on the Site or in any other sales platform in relation to the relevant Good in that order;
we consider that the postage price selected in the checkout does not match the applicable price for the delivery address;
your order weight exceeds our maximum postal delivery weight (in which case we will contact you to make alternative arrangements where possible);
that order has been placed in breach of these Terms;
we are unable to obtain authorisation for payment;
you fail our customer validation checks; or
we believe you are generating orders for commercial gain and not personal use.
If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these Terms. If we make a decision to cancel an Order under this section that decision is final and is made at our absolute discretion. No correspondence will be entered into in respect of our decision.

Cancelling an Order (by You)

All prices shown on this Site are in Singapore Dollars (SGD).

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

the purchase price of each Good that is ordered;
the delivery fee for delivering the Goods to you; and
any other fees and charges set out in these Terms.
All fees and charges identified in these Terms and all prices for the Goods as shown on the Site are inclusive of GST (unless otherwise indicated).

Your Obligations

You covenant and warrant that:

All information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
the person receiving the Goods at the delivery address is authorised by you to do so;
you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;
you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;
you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
you will promptly advise us of any changes to your information provided to us as part of the customer registration process;
you are responsible for any costs associated with your access to or use of the Site, including internet access fees/costs;
you are responsible and liable for any person that uses your LoginID and password to order Goods through the Site;
you agree that we may charge you for all Goods that we agree to supply to you that have been ordered using your LoginID and password through the Site; and
you will check the labels on the Goods before use.
You must not:

use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

  • make fraudulent or speculative enquiries, purchases or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove, copy, modify or adapt any of our intellectual property rights (including (without limitation) copyright, trade mark or other proprietary rights) contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • create accounts by automated means or under false or fraudulent pretences;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these Terms; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

We accept Liability for all legal guarantees and warranties expressed or implied to the transactions under the Singapore Consumer Law in Schedule 2 of the Competition and Consumer Act 2021 , or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.

You acknowledge and agree that use of this Site is at your sole risk. Where we are permitted by law:

we do not warrant or represent the suitability of the Site or any Goods for any purpose; and
we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Goods.
To the fullest extent permitted by law, YANEN, its related bodies corporate and their officers, employees, agents and contractors disclaims all warranties of any kind (whether express or implied) in relation to the Site and the Material and will not be liable for any direct or indirect damage (including special and/or consequential damage, such as loss of business, loss of profits or loss of data) which results from any use or access of, or any inability to use or access the Site or the Material even if YANEN was made aware of the possibility of such damages.

Our Liability to you for loss or damage of any kind arising out of these Terms or in connection with the relationship established by them is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our Liability is in contract, tort (including negligence), under any statute or otherwise.

Indemnity

You indemnity us from and against all claims, actions, liabilities, costs and expenses (including legal costs on a full indemnity basis) resulting from your failure to comply with these Terms.

Post Purchase Survey – Online Only

Receive a SGD $40 voucher when you complete the YANEN survey, from 8 August 2023 until withdrawn. Voucher can be spent on a future order with a minimum spend of $150 before voucher applies. Voucher only valid online at yanen.com.sg. Offer is non-transferable. Offer cannot be applied to previously purchased items. Offer cannot be used in conjunction with any other offer.