Where do you ship from?
All orders are shipped from our factory in Singapore.
Do you offer free shipping?
Yes! Yanen.com.sg offers FREE Standard Shipping on all SG merchandise over $50. FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option. If you would like to purchase an expedited shipping method, this can be accomplished during the checkout process. Expedited shipping options do not qualify for free shipping. If you are returning an order shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
Order Tracking
Once your order is placed you will receive an email with tracking information. If you did not receive this email within 2-3 days please check your "spam" folder. All orders are shipped within 1-3 business days after the order has been placed. If you believe that your package was lost please contact us right away and we will being a missing package trace with SingPost/Lalamove. This process will take about 5 business days. We cannot replace packages until they have been confirmed missing. We highly recommend signing up for an account to track the status of your order and receive timely updates.
Where is my order?
You will receive an email as soon as your order has shipped with your tracking number and relevant information. If you did not receive an email please check your spam folder. We highly recommend signing up for an account to track the status of your order and receive timely updates.
Can you ship to my address or P.O. box?
Yes, we can deliver to a valid PO Box. We also deliver to the address you specified on your order.
Do you ship to my country?
We currently deliver within Singapore and to selected other countries. If we are currently unable to deliver to your country, we apologize and hope to be able to serve you soon.
My package was delivered but I do not have it, what do I do?
Our chosen carrier is SingPost and Lalamove. You will need to contact SingPost and SingPost directly. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If SingPost/Lalamove is unable to locate your package, please email us directly at hello@nuebiome.com so that we may initiate a missing package trace with the carrier. This process will take about 5-7 business days. We cannot replace packages until they have been confirmed missing.
